Welcome to www.isckuwait.com , the authorized distributor of Pioneer DJ & Car audio and Olympus products in Kuwait. 

These terms and conditions (“Terms”) set out the basis upon which (“Users”, “you”, “your”) can access and use the Website by way of a computer system (including Google/Facebook), mobile device or through an application provided by ISCto browse and order our exclusive brand products and third-party products (“Product(s)”). 

By accessing the Website, you agree to be bound by these Terms. If you do not agree with any of the Terms, your sole recourse is to stop using the Website.

 If you have any questions about ISC, then – in most cases – you will be able to find the answer in these Terms. If you cannot find an answer to your query, then please feel free to contact us at the email address specified in the Contact section below.

1. Intellectual Property

All copyright, design, trademarks, trade dress logos or other intellectual property rights related to the Content including our software, HTML or other code contained in this Website are owned, controlled or licensed by International Sound General Trading & Contracting Company, or by third parties who have licensed their materials to I.S.C and are protected by the Kuwait and international trademark and copyright laws.  

We grant you a personal and limited right to access and use our Website and IP materials, for the sole purposes of letting you, the user, use and enjoy the benefits of the Website for a personal non-commercial use as permitted by these Terms and our other policies.

Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties.

 We, together with our licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on the Services. Access to the Services does not confer and shall not be considered as conferring upon anyone any license under any of our or any third party’s intellectual property rights. Any use of the Services or its contents, including copying or storing it or them in whole or in part, other than for your own personal, non-commercial use, is prohibited without our written approval and permission.

2. Change in Terms and Conditions

We reserve the right to change these Terms at any time. Any such changes will be deemed to have taken effect when posted on www.isckuwait.com. The Company encourages you to check the Terms regularly for any amendments to it. Your continued use of the Website will constitute your express consent to these Terms.

 Nothing in these Terms affects your statutory rights, either as a consumer of services or otherwise.

3. Privacy policy

The personal information you provide in the course of using ISC will be used in accordance with our Privacy Policy, the terms of which are hereby incorporated into and form part of these Terms. 

4.Your Details

If you choose to register on the website, you must be the legal age of majority in your home country (e.g. 21 years if you reside in the Kuwait) and you must provide true, accurate, complete and current information (including name, date of birth, email address, credit card details, and other details) as requested during the account creation or ordering process. If you are under the legal age of majority in your home country, you may not register or order any Products via the Website. (If this applies to you, consider asking a parent or guardian to register his or her own account and/or order Products for you.)   

By registering yourself on the Website, you warrant that the details you provide to the Company are correct and complete and you agree that you will inform the Company immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the “My Account” area of the Website. You must be issued with a major credit/debit card that is accepted by the Company and you must register that card with us, and your application for registration must otherwise be acceptable to Company in its own absolute discretion. 

You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that the user name and password is kept confidential and secure. Please inform the Company immediately if you have any reason to believe that your user name and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner. 

You will not be charged by the Company for registering an account, browsing the Website or posting content. You will only be responsible for paying the price of the Product(s) you purchase (including any tax on the purchase price, if any). 

 The Company reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at Company’s discretion. If the Company cancels an order, it will be without charge to you.

5. Products

The Company is not the manufacturer of the Products sold via the Website. We do our best to ensure that information provided on the Website is accurate, but we do warrant that it is accurate, complete, reliable, current, and/or error-free. You should not rely solely on the information presented on the Website, and you should read labels, warnings and directions provided with the Product.

6. Prices

Prices on the Website are displayed in KD (Kuwaiti Dinar), and exclude any services you may elect to pair the purchase with, delivery costs, taxes or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out.  

All prices are subject to change without notice. Prices may change at any time due to markdowns or price changes advised from manufacture. These price changes can reflect at any time throughout the day and may result in the price of a Product increasing or decreasing. These markdowns can be permanent or temporary, and any changes in prices are at the discretion of the Company and are in line with pricing guidelines from manufacture 

 From time to time, there may be errors in the pricing that appears on the Website or during the order process. We will try to resolve, in good faith, any issues that may arise as a result of such errors. You need to cooperate with us to resolve such issues, and you agree that we shall have full discretion to determine the appropriate resolution in such cases. If we have made a mistake, and the correct price is lower than the stated price, we will charge the lower amount. If the correct price is higher than the price displayed on the Website, we may check with you to see if you want to continue with the order at the higher price or cancel your order. 

7. Orders

When you place an order for Products, the Company collects certain personal and transactional information (e.g. name, address, email address). The use of your information is detailed in the Privacy Policy. 

  • The products are subject to availability. If, for any reason beyond our reasonable control, we are unable to supply a particular item, we will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the products. 
  • We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or any other problem identified by us.
  • The products are not intended for resale.

By confirming your purchase at the end of the checkout process, you agree to accept and pay the full amount payable for the product(s) as indicated during the checkout. 

 The Company accepts orders for Products subject to availability. We may not accept your order in a variety of situations, including:

  • saved in wish list / shopping cart but not paid for;
  • if the item is out of stock;
  • if we are unable to obtain authorization for your payment;
  • if we find a pricing error;
  • if a Product fails our internal quality checks; or 
  • for any other reason (at our sole discretion). 

 We will not process your payment (or will cease processing your order) in these types of situations, and will not be liable to you or to any third party by reason of our decision to decline processing, or unwinding or suspending any transaction after processing has begun. We reserve the right to refuse service, terminate your account, or cancel orders, at our sole discretion. 

Once the order has been placed and payment has been received successfully, we will send you an email confirming the order, its delivery and payment received.

  • Delivery from 10 am to 5 pm (Excluding Friday, Saturdays and public holidays)
  • Areas Excluded from delivery: Khiran, Abdali, Al-Salmi, Mina Abdulla, Al-Nuwaiseeb, Sabah Al-Ahmad, Al-Wafrah, Mina Shuaiba, Al Julaia’a, Zour, Ali Sabah Al Salem, Bneider, Magwa, Um Al Hayman, Failaka Islands, Bubiyan

8. Payments

Making a payment with ISC couldn’t be easier.

At isckuwait.com you can pay with: 

  • Pay on delivery (with Cash, Credit Card/Mastercard or with Knet/debit card) 

COD Threshold

If you select the option “Pay on Delivery” in the checkout, you can pay the delivery agent upon receiving your order with cash in KD (up to 300KD) or with your card through our Card machine. 

Payment with cash on delivery is free of charge. 

 Excluded payment methods

We do not accept cheques, PayPal and Apple Pay.

9. Use of foreign cards

If you are using foreign credit or debit cards, you should be aware that in some cases the banks may charge you for international transactions. ISC is not responsible for any charges levied by banks. If you are using foreign credit or debit cards, you should also note that the amount charged to your credit or debit card will be the value of the product displayed in KD (Kuwaiti Dinar) which is converted into the currency of your credit card or debit card at the prevailing conversion rate by the banks.

10. Payment security

We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. 

Rest assured, all credit/debit cards’ details will not be stored, sold, shared, rented or leased to any third parties. 

We guarantee a safe shopping experience on our website.

11. Counterfeit

All Products sold at ISC are genuine and we don’t offer counterfeit products. If any Products are found to be counterfeit, a 100% Return & Refund Guarantee applies.

12. Warranty Of Products

  • Certain products may benefit from manufacturer’s warranty. 
  • Certain Pioneer & Olympus Products purchased from www.isckuwait.com. will be covered with a one (1) year warranty from purchase date. 
  • Customers with defective Items after 15 days must visit the Authorized service provider to get the product inspected 
  • The Warranty does not cover misuse, improper installation, breakage, and spillage of liquids, and other repairs arranged outside the authorized service center.
  • Speakers for the car audio, subwoofers, DJ Headphones, cables and software are excluded from our Warranty. We are not responsible for loss of any personal data saved on the Product, during any check-up or repair. 
  • DJ Controllers & Mixers are eligible for 2 free services within the first year from the date of purchase.
  • Any Pioneer & Olympus brand products purchased from 3rd Party retailers would not be eligible to be covered under our company’s warranty policy.