Welcome to www.isckuwait.com , the authorized distributor of Pioneer DJ & Car audio and Olympus products in Kuwait. 

1. Return Policy

  1. Time Frame should not exceed 14 days from the date of receipt
  2.  The original Invoice/Original receipt is required for all returns and exchanges; a valid photo ID is also preferable.
  3. Product should not be opened and should be in its original condition
  4. Returned products must be  “as new” condition, in original packing and with manuals & accessories.
  5. When a promotional item is returned (in case of the promotion duration is passed), the value of the promotional item will be deducted from the refund amount.
  6. Free Items that were given with purchased items must also be returned, and if those free of charge items were “as new”, there might be an additional charge.
  7.  Any discrepancies could result in a delay or partial forfeiture of the refund
  8.  Some customers will be warned that subsequent returns will not be eligible for
    returns or exchange.

2. Non-returnable Items:

  1. Headphones
  2. Consumable items just like batteries
  3. Chargers and similar products
  4. Items that are damaged &  abused
  5. DJ Controllers containing License keys that have been activated
  6. Items that are missing accessories such as remote controls, cords & cables

3. Return Process:

  1. Pack your return in the original shipping package, if possible.
  2. Include all original packing materials, manuals and accessories
  3. The original Invoice/Original receipt should be available
  4. Visit our showroom at Sharq, Siddiq tower, Shuhada street
  5. Indicate the reason for the return and get a report